A Customer Friend is more than just a Subject Matter Expert. A Customer Friend is a specialist in their field with advanced knowledge and skills, combining independent impartial advice with technical and business acumen to optimise the progression of the Customer's objectives.
In today’s complex and technologically challenging environment, purchasers may not always have the detailed knowledge and experience to ensure that their projects meet the needs of end users and are viable and sustainable throughout the project life cycle. Independent Advocacy, or Customer Friend, can play a significant part in ensuring that solutions proposed by prime contractors provide the needed through-life capability.
Our abilities in the Customer Friend role are based around the ethos and key values of the Company:
•Customer Focus: ensuring that our Customers' needs are always the highest priority.
•Integrity: we will act with integrity at all times.
•Independence: impartial advice of the highest calibre.
•Dependability: we aim to get it right first time - our Customers can rely on us to deliver the product they want, when they want it.
•Value for money: we will give our Customers best value by implementing efficient and effective work practices with consistent focus on Customers' best interests.
•Expertise: the best expertise available.